It Starts with a Square

Collierville Dispatcher Recognized

BY Regan Hewitt

Collierville Dispatcher Joins Elite Group of Emergency Professionals (Press Release)

During the Shelby County 911 (SC911) board meeting on Thursday, September 26, 2019, Dispatcher Terrye Canady was publicly recognized for achieving her Emergency Number Professional (ENP) certification. This certification is very rigorous to accomplish and requires months of studying and preparation to pass the exam successfully. The SC911 board presented Terrye with a plaque for her accomplishments, and the Collierville Police Department and Canady’s name will now appear on the ENP certified plaque on display at the SC911 headquarters.¬†

Nationwide, there are only 1,200 certified ENPs, the entire State of Tennessee has 79 certified ENPs, and Shelby County has 12 ENPs with the addition of Dispatcher Canady.

Terrye Canady began her career in 1994 as a 911 Dispatcher with the Fayette County Sheriff’s Department. She transferred to the Collierville Police Department in 2007. Terrye has a total of 25 years in Public Telecommunication, with nearly 12 years with the Town of Collierville. Dispatcher Canady is a certified instructor through APCO, which allows her to instruct classes on Basic Telecommunications Course and the Communications Training Officer (CTO). She uses these certifications to train dispatchers from Collierville and the surrounding agencies. She is currently one of the senior CTO’s which helps prepare the new hires for the Collierville Communications Center.¬†

What is the ENP Certification?

ENP (Emergency Number Professional) Certification is a tool of a professional association to establish the benchmark of performance that will signify a broad-based competence in the professional field. By being ENP certified, you have demonstrated a mastery of the comprehensive knowledge base required for emergency number program management. Emergency Number Professionals help to raise industry standards and increase the respect and prestige of those involved in 9-1-1. ENPs demonstrate their commitment to the 9-1-1 profession by showing themselves to be leaders in public safety and pledging to stay aware of current issues and developments in the emergency field.

The ENP exam is a test that covers a wide range of topics within a Communication Center. The review covered topics in Telecommunications Operations, such as radio and telephone procedures, Information Systems and Next Generation 911, Management of Organization and Employees, Employment and Compensations Laws, Regulations and Legislation.

This process took Dispatcher Canady several months of studying and preparations to successfully pass the ENP Exam.

Press Release & Photo Credit: Town of Collierville 

Photo Caption: Lieutenant Wesley Green, Dispatcher Terrye Canady, Chief David Tillner, Captain Mike Albonetti.

Jan/Feb 2020 Magazine Cover